Contact
Contact Betterhouse
We'd love to hear from you. Whether it's a question about an order, a product, or a return, we're here to help.
We answer every message within 1–2 business days (Monday–Friday, 9am–5pm Eastern).
Phone
(813) 362-8779 (Monday–Friday, 9am–5pm Eastern)
Mailing address
Betterhouse
5194 NE 14th Place
Ocala, FL 34470
United States
Betterhouse is an online-only store; this address is for correspondence and returns, not a walk-in shop.
Orders & shipping
We ship to all 50 U.S. states, though certain products can't be delivered to Alaska or Hawaii (checkout will show if an item can't ship to your address). Supplier partners based in the U.S. fulfill and ship orders directly; Betterhouse handles customer support and returns. Orders usually arrive 4–8 business days after you place them, including processing and shipping. You'll receive a tracking number by email as soon as your order ships. Full details are in our Shipping Policy.
Returns & refunds
Eligible items can be returned within 14 days of delivery if unused, unwashed, and in their original packaging; final-sale items are excluded. You can cancel an order any time before it ships by emailing us with your order number. To start a return, email us at the address above and we'll send you instructions. See the Refund Policy for eligibility.
Payment & security
Checkout is handled by Shopify Payments over an encrypted (SSL) connection. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, and PayPal. Betterhouse never stores your card details.